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      Hindsight 2020: The IT Infrastructure Advancements that Caught Pros by Surprise


      From the release of the original iPad in 2010 to the profound shift in how we consume media through video streaming, with 2019 marking the release of Apple TV+ and Disney+, the last decade yielded an abundance of technological developments that directly or indirectly impacted information technology pros. Change and advancement are inevitable, but some progress only feels inevitable in hindsight.

      In the world of IT infrastructure and operations, some developments we may have seen coming, such as Microsoft’s release of Azure in 2010 after Amazon’s release of AWS in 2006, and others may have taken us by surprise, like the rise of blockchain.

      As we welcome in 2020 and the start of a new decade, we decided to ask senior IT professionals and infrastructure managers to take a look back:

      What is one advancement or change in IT infrastructure since 2010 you did not anticipate?

      The question yielded a wide-variety of answers, but cloud-related responses easily took the top spot. The graphic below shows the percentage breakdown of the 420 submitted responses by category.

      Take a look at the breakdown and read on to learn more about the cloud feedback we received from participants, along with a sample of answers from the other top categories.

      Hindsight 2020 chart

      Everything Cloud

      35.5%

      While cloud infrastructure is undoubtedly here to stay, it’s prevalence didn’t seem quite as inevitable 10 years ago, according to many IT pros. Respondents expressed surprise at the wide-spread adoption of the cloud, noting specifically that it was surprising that it caught on outside of the tech industry.

      • I did not think that use of the cloud would actually catch on. When it first debuted, no one thought it was a good idea because of the security risks that they thought it posed. Now it’s an industry standard.
      • I did not expect the cloud to become so easily adopted in non-tech organizations. It took little encouragement from me to make this transition.
      • Cloud use. I didn’t think companies would be migrating to the cloud at such a fast rate.
      • The mass migration into cloud computing. I knew the technology was up and coming, but the way it was embraced was a surprise.

      The popularity of public cloud took one participant by surprise.

      • The idea of public hosting in the business world. I would have guessed most companies would have preferred private cloud in order to maintain a sense of control over their own data.

      While the public cloud, like AWS and Azure, witnessed exponential growth, private clouds are projected to be a big part of the future of IT infrastructure. According to our second annual State of IT Infrastructure Management report, hosted private cloud is a leading solution for workloads being migrated off-premise, with 77 percent of applications currently hosted on-prem being moved to hosted private cloud.

      Artificial Intelligence and Machine Learning

      18.1%

      AI and machine learning are next on the list. The rapid adoption of AI took many by surprise, and the overall impact this will have on the industry and the world is still unknown. In some cases, the technology may make the way we work more cost effective, and in others it will affect how we do our jobs, quite possibly making some functions obsolete.

      • I did not expect to have AI be implemented so soon in the workplace. I thought that it would’ve taken a much longer time!
      • That AI would develop so rapidly. It’s been around for so long but even in 2010, had not gained much traction. But now it’s just exploded.
      • How integral AI would become to lowering costs/increasing revenue.
      • I always imagined that someday technology was going to take over roles in IT infrastructure, but I thought that companies were going to still need human knowledge. I did not anticipate the extent of capabilities of AI and machine learning.

      While we think the odds of AI heralding the end times is unlikely, one respondent seems to think we already have begun the struggle against AI sometime over the last decade:

      We’ll just have to wait and see.

      The Need for Increased Security

      5.7%

      With the rapid adoption of the cloud and other new infrastructures and technologies, we’ve also seen the scope of vulnerabilities widen. Cybersecurity is always at the top of mind for IT pros, many of whom noted the adoption of new authentication techniques over the last decade.

      • I did not anticipate the rapid expansion of biometric authentication techniques.
      • The increase of overall need of security in the IT department

      Retinal and fingerprint scans might have been something you’d only see in a spy movie back in the 90s, but biometric and two factor authentication is commonly used today, from our smart phones to data center entrances and checkpoints.

      Respondents also noted that, with certain functions in IT threatened by AI, machine learning and automation, cybersecurity would have been a good area to focus on had they known when they entered the field how important it would become.

      • How important security is. If I had been smarter this is what I would have gone into.

      Speed of Technological Changes

      8.4%

      Another top answer category had to do with the speed at which new technology and practices are adopted. Many pros find that keeping up is difficult, leading to shifting perspectives on the role IT pros play in their organizations. This rapid adoption of new technology can also lead to potential staffing issues as it becomes more of challenge to find qualified professionals.

      • Since 2010, I didn’t anticipate how fast technology would develop, and how quick we would need to implement it.
      • I did not anticipate that technology would move and grow so fast that we can’t find and keep trained people.
      • It has matured and grown very quickly. There is always something new. Hard to keep up with it growing and changing.

      For one respondent, though, some things aren’t moving fast enough.

      • The slow conversion to fully fiber-based connectivity or completely wireless workstation connectivity. Can’t believe Cat5 and Cat6 cables still being run on new installs.

      The Internet of Things (IoT)

      5%

      The rise of more reliable and faster network connectivity allowed the Internet of Things to take off in the last decade. The IT pros we interviewed never expected to see IoT adoption in general, much less in people’s everyday lives.

      • IoT devices. No one saw it coming with the connectivity speed. Now it is a reality.
      • IoT hype and to an extent implementation is happening on a relatively squeezed timescale.
      • The overall hype of IoT. I never imagined people would care if their toaster or coffee maker could connect to their phone or anything else.

      Miscellaneous Answers and a Fortunetelling Side Hustle

      4.2%

      With everything that can take place in the span of 10 years, it wasn’t a surprise that a number of answers didn’t fall cleanly into a category. A number of participants generally extolled the virtues of the changes over the last decade.

      One IT pro noted that there wasn’t any point in anticipating change. Sometimes it’s best to just roll with what comes to you.

      • I don’t worry about unanticipated changes because change is constant. My colleagues and I take the innovations that come our way and try to run with them.

      And another respondent stated that nothing took him by surprise.

      • I foresaw everything that has taken place. I am always ahead of the curve on these things and my company is consistently well prepared because of it.

      A word of advice: Find this prognosticator of prognosticators for your company so you’ll be ahead of the curve throughout the 20s.

      Laura Vietmeyer


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