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      How to Fix White Text and Missing Buttons in the WordPress Visual Editor (5 Steps)


      Picture this: You log in to your WordPress dashboard to write a new blog post. You fire up the Classic Editor, only to find a problem. All of the formatting buttons are missing, and the text is white and impossible to see.

      Encountering this error can be frustrating. It may even prevent you from getting work done, potentially putting you behind schedule. Fortunately, there are several solutions to this issue.

      In this article, we’ll look at exactly what this error involves and then walk you through how to fix it in five steps. Let’s get started!

      An Introduction to the White Text and Missing Buttons Error in the WordPress Visual Editor

      Before we dig into this error, let’s clarify exactly what we mean by the “visual editor.” This refers to the nicely-formatted editor you use to create your posts or pages in WordPress, whether that’s the Classic Editor or the newer Block Editor.

      The error we’re dealing with in this article occurs with the visual editor when using the Classic Editor plugin.

      The WordPress visual editor.

      The formatting buttons along the top suddenly vanish. Additionally, the text you write in the editor field may appear the same color as the background, making it unreadable.

      This makes using the Classic Editor pretty much impossible. If you rely on it to create your blog content, you’ll want to fix this problem as quickly as possible. Fortunately, this issue isn’t difficult to correct.

      What to Do Before You Start Troubleshooting

      Before you start troubleshooting, we recommend making a backup of your site. If you’re using DreamHost, we make the backup process incredibly easy.

      If you’re using a different hosting provider, it likely also offers a backup solution. You can consult the appropriate documentation for instructions. You can also opt for a WordPress backup plugin such as UpdraftPlus.

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      How to Fix White Text and Missing Buttons in the WordPress Visual Editor (In 5 Steps)

      This error is most likely either a problem with your browser cache or with the Classic Editor itself  — both of which can be easily fixed. We recommend following these five steps in order, and only proceeding to the next if you’re still experiencing the issue.

      Step 1: Clear Your Browser Cache

      The first and simplest method you can try is clearing your browser cache. Your browser saves versions of websites you visit (including your WordPress editor) to make loading them quicker.

      If your cache is corrupted or has stored a version of a page with errors, it may continue to load the broken page. Clearing the cache forces the browser to load a fresh copy of the editor, hopefully resolving the problem.

      To clear your cache in Google Chrome, click on the three-dot menu icon in the upper-right corner, and then click on Settings. Under the Privacy and security section, select Clear browsing data.

      Options for clearing user data and cache in Google Chrome.

      In the pop-up, make sure only Cached images and files is selected, and then click on Clear data. If you don’t use Chrome or want further guidance, you can refer to our guide on clearing your browser cache.

      Step 2: Deactivate All of Your WordPress Plugins

      Next, you can check if a plugin might be causing the issue. The best way to do this is to deactivate all your plugins (except for the Classic Editor), check to see if the problem is resolved, and then re-enable them one by one until the error returns.

      At that point, you’ll have isolated the problematic plugin. Then you can check for updates, look for alternatives, or simply leave it deactivated if it’s one you don’t depend on.

      To deactivate your WordPress plugins, head to the dashboard and navigate to Plugins > Installed Plugins.

      Check the box next to all of the plugins except for the Classic Editor. In the Bulk actions box, you can choose Deactivate and click on Apply. Then reload the WordPress editor and verify that everything is working properly.

      If deactivating your plugins resolved the error, your next step is to isolate the plugin that was causing it. You can go down the list one by one and click on the Activate button under the plugin’s name. After each one is reactivated, check to see if the error has reappeared. If not, you can move on until you find the problematic plugin.

      Step 3: Replace the TinyMCE Folder

      TinyMCE is the technical name for the WordPress Classic Editor. It’s an open-source editor that’s used by quite a few platforms, in addition to WordPress.

      An issue with the TinyMCE files can cause the editor’s buttons to disappear. To fix this, you can replace the folder with a fresh copy.

      First, download the version of WordPress your site is using. You can find the current version number by checking the bottom-right corner of any page in your WordPress dashboard.

      The WordPress version in use on a website.

      Open up the WordPress zip file and move the TinyMCE folder somewhere else, such as your desktop. It’s located at wp-includes/js/tinymce.

      Finally, you’ll need to access your WordPress site’s file system and replace the old folder with the new one. Head to your DreamPress account (see Step 1 for instructions). Under the Details section, click on Manage Files to open the DreamHost file browser.

      The DreamHost file manager.

      If you’re not a DreamHost customer, you can also access your site via Secure File Transfer Protocol (SFTP). Navigate to wp-includes/js and upload the new copy of the TinyMCE folder using the “up arrow” button in the bottom left. Then you can refresh your WordPress dashboard and check the editor again.

      Step 4: Modify the wp-config.php File

      If the above fixes haven’t worked, you can try modifying your wp-config.php file to force WordPress to load scripts individually. To do so, start by opening up your WordPress site in the DreamHost file manager or via SFTP, as outlined above.

      The wp-config.php file is located in the root directory of your site. Simply add the following line of code to the top of the file, right after the opening <php> tag:

      define(‘CONCATENATE_SCRIPTS’,false);

      Here’s what your code should look like:

      The wp-config.php file, showing the location of the opening <php> tag.

      When you’re done, save the file, refresh your site, and then try to load the visual editor again. If you’re still seeing the error message, proceed to the last step.

      Step 5: Install the Advanced Editor Tools Plugin

      Previously known as TinyMCE Advanced, the Advanced Editor Tools plugin is a version of the TinyMCE script that offers additional features.

      The Advanced Editor Tools plugin.

      Essentially, it provides you with a hybrid of the TinyMCE editor and the Block Editor. Also, it’s free to download and use.

      After you install and activate it, you can locate the settings by navigating to Settings > Advanced Editor Tools.

      The Advanced Editor Tools plugin settings.

      Once it’s activated and you’ve configured the settings to your liking, refresh your WordPress site. Now, when you go to a new WordPress post or page, you should see that the previously-missing buttons appear in your visual editor.

      Additional WordPress Issue Resources

      Want to learn more about fixing common WordPress errors? We’ve put together several guides to help you.

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      WordPress Visual Editor Problem, Solved

      If your WordPress editor is experiencing problems, such as unreadable white text or disappearing buttons, don’t worry. Like many WordPress errors, this one is relatively simple to fix, and there are multiple methods you can try.

      As we’ve discussed, you can follow these five steps to resolve the white text and missing buttons error in the WordPress editor:

      1. Clear your browser cache.
      2. Deactivate your WordPress plugins.
      3. Replace the TinyMCE folder with a fresh copy.
      4. Modify your wp-config.php file.
      5. Install the Advanced Editor Tools plugin.

      If you want to make troubleshooting easier, consider using DreamPress, our managed WordPress hosting solution. With DreamPress, we take care of problems for you, so you can focus on what matters.



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      How to Fix WordPress Error 404 Not Found


      You’ve likely seen the “Page Not Found” error before. Unfortunately, if you operate a website of any sort (WordPress or not), the day will probably come when you see the message on one of your own pages.

      Fortunately, like many common WordPress errors, 404s are relatively easy to troubleshoot and fix. The solution usually involves restoring your site’s permalink structure — something you can do in just a few minutes.

      In this article, we’ll explain just what a 404 error is and what can cause one on your site. Then we’ll walk you through how to fix it in four simple steps. Let’s get started!

      An Overview of the WordPress 404 Error

      A 404 error, also known as a “Page Not Found” error, indicates that your browser can’t locate the page you’re trying to access. The exact message can look a bit different depending on the browser you’re using, but it will generally always contain either the “404” code or a “page not found” message of some kind.

      Websites can also create their own custom 404 pages.

      A custom 404 error page.

      Seeing this notification (or any other error message) when you’re trying to access your site can be frustrating. While there is a chance that your post has actually gone missing, the vast majority of the time, there’s a more benign cause.

      Some common reasons that WordPress posts might return 404 errors include:

      • A mistyped URL. It could simply be attributed to a typo in the URL. This is the most common cause.
      • An issue with your Domain Name System (DNS) settings. If you’ve recently updated any of your DNS information and you’re seeing this error, it could be because the changes haven’t propagated fully. It can take up to 48 hours for this process to complete.
      • Problems with the permalink structure of your site. Permalink problems can be caused by a missing, broken, or corrupted .htaccess file. Compatibility issues with WordPress components such as plugins and themes could also be the culprit.

      Regardless of the cause, this error prevents access to your site, so it needs to be resolved as quickly as possible. We’ll look at troubleshooting and resolving the problem shortly.

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      Why 404 Errors Matter

      404 errors pose several problems for a website, beyond simply preventing you from accessing pages. First, they create a poor User Experience (UX).

      If there are many of these errors on your site, and they aren’t resolved quickly, they could eventually turn users away. In the worst-case scenario, those visitors could land on a competing website instead, costing you business.

      404 errors can also hurt your Search Engine Optimization (SEO). Search engine crawlers won’t index a page that returns a 404 because they think it doesn’t exist.

      What to Do Before Troubleshooting the WordPress 404 Error

      Before changing your permalink settings or .htaccess file, it’s a smart idea to create a backup of your website and database. This way, if you accidentally make something worse, you can easily restore your site to a functioning state.

      If your website is hosted with DreamPress, backups couldn’t be easier. DreamPress automatically backs up your entire site every day, so you always have a fresh copy to access. You can also create a manual backup with just a few clicks.

      How to Fix WordPress Posts Returning 404 Error (In 4 Steps)

      With a fresh backup of your site in hand, it’s time to get to work. You’ll want to follow these steps in order and check if the error has been resolved after each one.

      Step 1: Reset Your WordPress Permalinks

      The first step to try is resetting your permalinks. Head to your WordPress dashboard and navigate to Settings > Permalinks.

      The WordPress Permalink Settings page.

      From here, just click on Save Changes. That’s right — you don’t actually need to edit anything. Clicking that button will update the permalink settings even if you don’t make any changes. This is important because it also refreshes the rewrite rules used for “pretty permalinks.”

      With this done, go ahead and reload the pages you were trying to access. If everything works, you’re all done. If you still get a 404 error, head to the next step.

      Step 2: Restore Your .htaccess File

      If resetting your permalinks didn’t work, the next strategy is restoring your .htaccess file. This controls how WordPress interacts with the server and how it generates permalinks for your pages. Restoring it to the default settings can fix sudden 404 errors.

      To restore the .htaccess file, you’ll first need a way to access it. If you’re using DreamPress hosting, you can use the built-in file manager found in the DreamHost control panel. Most other web hosts offer a similar feature, or you can use a Secure File Transfer Protocol (SFTP) client such as FileZilla. We have detailed instructions for connecting via SFTP if you need help.

      For this example, we’ll use the DreamHost file manager. Head to your DreamHost panel and navigate to WordPress > Managed WordPress in the sidebar.

      The DreamPress domain settings page.

      Find the domain you’re having trouble with and click on the blue Manage button. On the next page, make sure the Details tab is selected at the top, and then click on Manage Files.

      The DreamHost file manager.

      This will open the file manager in a new tab. Locate and click on the folder that corresponds to your domain name. You’ll find the .htaccess file in this directory (it’s the same one that contains items such as wp-content).

      The location of the .htaccess file in the WordPress root folder.

      Next, click on the file name and select Edit from the list of options. You can copy the current contents of the file and paste them somewhere for safekeeping. For now, you’ll want to replace the contents with the following:

      # BEGIN WordPress
      
      <IfModule mod_rewrite.c>
      
      RewriteEngine On
      
      RewriteBase /
      
      RewriteRule ^index.php$ - [L]
      
      RewriteCond %{REQUEST_FILENAME} !-f
      
      RewriteCond %{REQUEST_FILENAME} !-d
      
      RewriteRule . /index.php [L]
      
      </IfModule>
      
      # END WordPress

      This is the default .htaccess file for WordPress. When you’ve pasted this in, go ahead and save the file.

      Restoring this file will also reset the permalink settings for your WordPress site. Therefore, if you’re using a custom permalink structure (or have changed it at all from the default), you’ll need to restore that setting too.

      To do so, head back to your WordPress dashboard and navigate to Settings > Permalinks (just like Step 1 above). You can change it to whatever you were using before and then save it.

      Finally, refresh your website and attempt to load the pages that were returning 404 errors. If everything works now, congratulations! If not, proceed to the next step.

      Step 3: Disable All of Your WordPress Plugins and Theme

      If you’ve reset your permalinks and .htaccess file, but you’re still seeing 404 errors on your site, the next step is to check your plugins and theme. Plugins, in particular, can sometimes have bugs or compatibility issues that prevent a site from loading.

      Let’s start there. The basic idea is to disable them one by one and then check your website. If the error persists, turn it back on and move to the next one.

      To get started, head to your WordPress dashboard and navigate to Plugins > Installed Plugins.

      The ‘deactivate’ button on the WordPress plugin settings page.

      Locate and click on the Deactivate button below the first plugin. You can see that active plugins are shaded blue, while those that are off are white (as you can see with Akismet in the screenshot above). Now, refresh your site and see if the 404 error is still occurring.

      If you get the error message, head back to the plugins screen, re-activate the plugin you just tried, and move to the next one in the list. If you find one that resolves the issue, you can check for updates that may resolve the problem or find an alternative with similar functionality.

      If none of the plugins prove to be the issue, it’s time to try changing your theme. Head to Appearance > Themes.

      The WordPress theme manager.

      Your currently-active theme is marked as such. Hover over one of the others and click on Activate. Then refresh your site and try to access the problematic page again.

      Note that changing your theme can alter your site significantly. So if you find that your theme is the issue, you may need to spend some time finding one that provides a similar look and features.

      Step 4: Set Up a 301 Redirect for Moved or Renamed Content

      This one is a bit of a bonus step. If you do actually have content that’s been moved or renamed and thus doesn’t exist anymore at the URL you were using previously, you’ll want to set up some 301 redirects to point that old URL to the new one.

      The easiest way to do this is with a WordPress plugin such as Redirection.

      The Redirection WordPress plugin for managing 30 redirects.

      This tool will enable you to quickly set up the redirects you need. Plus, it’s free and user-friendly.

      How to Create Your Own “Error 404 Not Found” Page

      If you want to set up your own custom 404 error page, you can do so relatively easily. The process involves adding one line to the .htaccess file to point the error to a specific page and then creating that page. We have full instructions for setting up a custom error page to walk you through the process.

      Take Your WordPress Website to the Next Level

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      Tools to Help You Monitor 404 Errors Moving Forward

      Finally, if you want to keep an eye out for 404 errors in the future, you can use a few handy tools. The Google Search Console will show you crawl errors that the Google bots have come across as they index your site. This is a simple way to see all the issues Google is encountering.

      You can also enter your URL into a specialized tool such as the Broken Link Checker, which will scan your entire site for broken links and let you know if it finds a 404 page.

      The Broken Link Checker tool for finding 404 errors on your website.

      It’s free and easy to use. You can simply input your domain and then click on Check Site.

      Ready to Find That Missing WordPress Post?

      A 404 error can be frustrating — especially when it happens on your own site. These messages cause problems with SEO and ruin your site’s UX. Fortunately, they’re not too difficult to resolve.

      Fixing 404 pages generally involves restoring your site’s permalink structure and setting up redirects for any posts that are actually gone. You can then use tools such as Google Search Console to monitor your site for future 404s.

      If you want to spend less time dealing with errors, consider switching to DreamPress, our managed WordPress hosting service. We’ll take care of all the troubleshooting for you, so you can focus on what matters!



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      How to Fix the Error Establishing a Database Connection in WordPress


      Few things are as frustrating as finding that your website is down — particularly if you rely on it for business. The Error Establishing a Database Connection message represents a serious issue and prevents all access to your site, so fixing it is a top priority. However, if you’re not familiar with how WordPress works, it can be a confusing problem.

      Don’t fret. Although this error is serious, it’s also highly fixable. With a few troubleshooting steps, you can have your site back online in no time. Here’s what we’ll cover:

      Let’s get started!

      Got a WordPress Error? No Problem

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      Understanding the Error Establishing a Database Connection in WordPress

      Before we dig too much into this particular error message, let’s have a brief lesson on how WordPress sites work. Nearly all website information — including post data, plugin settings, login credentials, and more — is stored and organized in a MySQL database.

      When a visitor comes to your site, WordPress uses PHP to query the database and pull the correct information, which is then displayed as the complete page.

      If, for whatever reason, WordPress can’t access your site’s database or it isn’t working properly, the result is an Error Establishing a Database Connection message.

      The Error Establishing a Database Connection message on a WordPress site.

      This error prevents the entire page from loading. In fact, you won’t even be able to access the WordPress dashboard (your site’s back end).

      If your site uses caching, visitors may still see stored copies of your pages. Therefore, if you catch the error early and resolve the problem before your site’s cache refreshes, you can avoid too many interruptions to your site and business.

      Fortunately, as WordPress errors go, a database connection error is usually pretty simple to resolve. The most common cause, by far, is just a mismatch of login credentials for the database.

      Common Causes of the Error Establishing a Database Connection

      There are four typical causes of the database connection error:

      • Incorrect database login credentials. Possibly the most common cause of the Error Establishing a Database Connection is simply that WordPress has incorrect login credentials for your database. This could be either the database name, username, or password. Remember, these login details are different from the ones you use to access your site.
      • Database corruption. A WordPress MySQL database contains a lot of information. If any part is deleted or corrupted, the result can be the error in question. Corruption can result from manually tinkering with the database, but it can also just happen as a consequence of normal use. Although MySQL is quite robust, nothing is perfect, and errors do occur.
      • WordPress core file corruption. Similarly, corruption can occur in the core WordPress files that make up your site. Even though these files are outside the database, they may sometimes result in the same error.
      • Problems with the web server or hosting provider. If problems arise with your host or server (if you’re self-hosting) and WordPress can’t reach it to query the database, it will throw this error. These problems can include outages, data loss, and hardware failures.

      As we said, incorrect credentials are the most common cause of the error, but any of these could be the culprit. For that reason, fixing the error can involve some troubleshooting.

      How to Fix the Error Establishing a Database Connection in WordPress (In 4 Steps)

      Although this is a serious error, it’s fortunately fairly easy to resolve. Below, you’ll find step-by-step instructions for troubleshooting and fixing the problem. Note that you should try each step in order, only moving to the next if one doesn’t work.

      Step 1: Check Your WordPress Database Credentials

      Since this is the most likely cause of the error, it should also be the first step in your troubleshooting. The first thing you’ll need to do is locate the credentials WordPress is currently using to access your database.

      This information is stored in your site’s wp-config.php file. You can use a Secure File Transfer Protocol (SFTP) client to access it.

      Alternatively, if your site is hosted with DreamHost, you can access the file system from the DreamHost Control Panel. To do so, sign in to your control panel and navigate to Domains > Websites. Hover the mouse over the domain you’d like to fix, then click ‘manage’ to see the folder icon. Then click on the file folder symbol next to the site that’s experiencing the error.

      Inside the file browser, select the folder named after your website, then open wp-config.php. Here, look for three pieces of information — the database name, username, and password. They should be near the top of the file.

      The database login credentials in the wp-config.php file.

      With this information in hand, head to your DreamHost Panel and navigate to More > MySQL Databases. Look for the hostname that corresponds to your website’s name. It will be formatted as mysql.yoursitename.com, with “yoursitename” being the name of your website.

      If the hostname isn’t on this page, skip down to Step 2 and come back here when you’re done adding it.

      In the section called Database(s) on this server, make sure the database name matches the one you pulled from wp-config.php earlier. If it does, this isn’t the problem, and you can move on to the next step.

      If it doesn’t match, go back to wp-config.php and update it with the correct database name.

      Next, you can find the usernames that have access to each database beside their names on the MySQL Databases page.

      The usernames that have access to the database listed in the DreamHost Control Panel.

      To view the password, click on the username. On the page that opens, scroll down to the Current Password field and click on Show.

      The password options for a database user in the DreamHost Control Panel.

      If the username or password doesn’t match your wp-config.php file, update it with the correct details. Alternatively, if the username matches but the password doesn’t, you could update the database password on the User Details screen.

      Step 2: Check Your Database Host Information

      If you’ve checked the database login credentials and fixed any errors, but you’re still getting the Error Establishing a Database Connection message, the next thing you should check is your database host information.

      The hostname for your database can be found in wp-config.php, right alongside the database name and login credentials.

      The MySQL database hostname in the wp-config.php file.

      Note this information, then head back to your DreamHost Panel and navigate to More > MySQL Databases. This time, you’re looking to make sure the hostname in your wp-config.php file is listed on this page. If it’s not, you’ll need to add it.

      To add a hostname, simply click on the Add New Hostname button. On the next page, enter the hostname you want to use and select the correct website domain from the dropdown.

      When you’re finished, click on Create this MySQL hostname now! Note that it can take a few hours for this new hostname to propagate through the DNS, so feel free to take a break here. When some time has passed, come back and check if your site is working. If you’re still getting the database error message, proceed to the next step.

      Step 3: Repair Your WordPress Database

      If you’re still receiving the error message, you can try repairing the database to fix possible corruption. We recommend using the built-in WordPress database repair tool for this.

      To access it, open up your wp-config.php file and add the following code at the end:

      define('WP_ALLOW_REPAIR', true);

      Next, open a new browser tab and navigate to https://yoursitename.com/wp-admin/maint/repair.php, replacing “yoursitename” with your website’s actual domain. This will bring up the database repair tool.

      The WordPress database repair tool.

      Click on Repair Database and let it do its thing. You can choose Repair and Optimize Database if you like, but it takes considerably longer. Either way, when the tool is finished, load your website again and check for the error. If it’s gone, then you’ll know a corrupted database was the cause.

      However, if you’re still seeing the error message, head to the next step. Before you do, make sure to head back into wp-config.php and delete the code you added to turn on the tool. If you leave it there, someone with ill intentions could gain access to your site easily.

      Step 4: Check if Your Database Server Is Down

      If all the above steps have failed, one final possibility is that your database server has gone down. At this point, it’s a good idea to verify with your hosting provider that everything is working correctly.

      There are a number of reasons why your database host or server might be experiencing issues:

      • Too many simultaneous connections to the database. Some providers have limits on how many connections a server can have at one time.
      • Problems with another site on your shared hosting server. If you’re on a shared hosting plan, you’re splitting resources with other sites. If one of them has problems, it can spill over to your site. This is one of the reasons dedicated or managed WordPress hosting plans can be beneficial.
      • Hardware troubles. Hardware eventually fails, and it’s possible that the server your database is stored on has done just that. Ideally, your host will have redundancies in place so that if one server goes down, there’s another copy of your data available, but this isn’t always the case — especially if you’re hosting your own database on a home or office server.

      Your best bet here is to reach out to your web host and inquire about outages or other known issues. If there are none, you can report your problem and ask the support staff to look into it for you.

      At DreamHost, you can always find your support options by clicking on the Support button in the top right corner of your control panel:

      Support options in the DreamHost Control Panel.

      DreamHost offers 24/7 support, so you can get help any time you need it.

      Additional Tips and Solutions That Have Worked for Other Users

      If you’ve tried all of the above tips and you’re still having trouble with the Error Establishing a Database Connection, there are a couple of other options that have worked for some users. You can try these either before or after going through the troubleshooting steps above:

      • Update your WordPress site URL. If you’ve recently moved your WordPress installation for any reason (such as moving to a new domain name or migrating to HTTPS), you may need to update your site URL in the database. You can find full instructions for doing so in our knowledge base.
      • Reboot your web server. This one might seem a little basic, but sometimes the simplest solutions are the most effective. If you host your database on your own server, try turning it off and back on. Computers are complex, and a simple reboot can fix all manner of odd problems you may be experiencing.
      • Ask for help. If you’re not comfortable doing your own troubleshooting, or you’ve tried everything and still can’t get rid of the Error Establishing a Database Connection message, there’s no shame in reaching out for help. You can get in touch with DreamHost support 24/7 by clicking the Support button in your DreamHost panel. You can also try searching on help forums such as Stack Exchange or Quora. Your question may have already been answered on one of these sites. If not, you can always ask.

      At this point, you’ve hopefully resolved the issue and gotten your site back up and running.

      Take Your WordPress Website to the Next Level

      Whether you need help navigating the WordPress dashboard, fixing incorrect database credentials, or finding the plugins folder, we can help! Subscribe to our monthly digest so you never miss an article.

      Further Reading

      Want to learn more about fixing common WordPress errors? We’ve got you covered!

      Ready to Fix a Database Connection Issue?

      If you’ve gone to check on your website and found yourself greeted by the Error Establishing a Database Connection message, you’re not alone. It’s a common error with relatively simple fixes, so getting your site up and running again shouldn’t be too difficult.

      You should follow these steps to troubleshoot a database connection error:

      1. Check your WordPress database credentials.
      2. Check your database host information.
      3. Repair your WordPress database.
      4. Check if your database server is down.

      If you’d rather not have to deal with these types of problems in the future, consider upgrading to DreamPress, our managed WordPress hosting service. Then you can leave the troubleshooting to us!



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