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      How to Fix the Facebook Incorrect Thumbnail Issue in WordPress (4 Methods)


      When it comes to marketing your WordPress website, sharing posts to Facebook can be a powerful method. However, sometimes this social media platform can wrongly display your images. If you’ve been struggling to fix the Facebook incorrect thumbnail issue, you probably understand what a headache that can be.

      Fortunately, this issue isn’t anything that a little troubleshooting can’t solve. By applying a few tried-and-true solutions, you can fix Facebook’s habit of displaying the wrong thumbnail when you share a post.

      In this article, we’ll cover a few reasons why you might be running into the Facebook incorrect thumbnail problem. Then, we’ll walk you through four different methods for resolving it. So let’s dive right in!

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      Why You Might Be Seeing the Facebook Incorrect Thumbnail Error

      Having your own website is only the beginning of a solid marketing strategy. Social media platforms can help you meet countless goals. For example, they can assist you in reaching new markets, increasing your traffic, and growing your business.

      With a projected 307.34 million users by 2022, Facebook offers a huge potential audience. As such, you’ve probably shared a few WordPress posts on the platform. We do it, too:

      An image of a DreamHost blog article with a thumbnail image shared on Facebook.

      However, Facebook isn’t perfect. You may notice that the image you’ve carefully selected isn’t the one showing up in your post. That’s right: you’ve run into the dreaded Facebook incorrect thumbnail error.

      There are a few reasons why you might encounter this issue. Firstly, there might be a problem with your post’s Open Graph (OG) tag. It tells Facebook which parts of your WordPress content it should share.

      Thus, an incorrect or missing tag could make Facebook share the wrong image. This error is more common if your featured photo is smaller than the other pictures in the same post.

      You might also be looking at a caching problem. If the program is calling up outdated information, it might be grabbing an old image that’s no longer relevant.

      Lastly, there may be an issue with your Content Delivery Network (CDN). Errors with CDNs are behind countless WordPress problems, including the 403 forbidden error.

      Whatever the underlying cause, rest assured that you’re not powerless. There are a few steps you can take to correct your Facebook image.

      How to Fix the Facebook Incorrect Thumbnail Issue in WordPress (4 Methods)

      You can try a few of the following methods to troubleshoot how Facebook displays your media elements. Let’s take a look!

      1. Use Yoast SEO to Adjust Your Social Settings

      First up, we’ll be using a popular plugin to correct your thumbnail: Yoast SEO. A dedicated social media tab provides a simple way to fix this error. You can also use it to improve your Search Engine Optimization (SEO).

      The WordPress banner for the Yoast SEO plugin.

      With such practical features, it’s no wonder that Yoast SEO is one of the most popular WordPress plugins. The SEO options are particularly powerful, but we’ll only be focusing on how the program can fix your thumbnail error for now.

      First, make sure you’ve installed and activated the Yoast plugin. After that, you can write your post as usual. Next, scroll down to the bottom of the page and click through to Yoast’s Social tab. There, you’ll find an option to Select Image.

      The Yoast SEO social tab, with the option to ‘Select image’ highlighted.

      Click on that button. You’ll then be able to upload an image or choose one from your gallery. Update the post, and the problem should be fixed.

      2. Use AIOSEO to Calibrate Your SEO

      If Yoast SEO hasn’t solved the issue (or you prefer a different SEO plugin), you can also try AIOSEO. It is a powerful platform that can help you fix the incorrect thumbnail error and climb to the top of search results.

      The AIOSEO WordPress banner.

      Just like with Yoast SEO, you’ll want to start by installing and activating AIOSEO. Then, write your post like you usually would, and scroll down to the bottom when you’re done.

      Click through to AIOSEO’s Social tab. Then, find the field labeled Image Source. Click on it to see the dropdown menu.  

      The option to select a featured image in AIOSEO.

      From here, you have two options: Featured Image or Image from Custom Field. Choosing the first selection will present your post’s featured image as the thumbnail. On the other hand, picking a custom image will allow you to use whichever media element you want. Either option should fix the problem.

      When you’re done, remember to save your work. Then, check your Facebook post one more time. It should now be showing the correct thumbnail. If you’re still having trouble, move on to the following method.

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      3. Use the Facebook Debug Tool

      Let’s go back to those OG tags we mentioned earlier. They are part of a Facebook-centric problem, so we’ll need to dig into the platform itself and clear the cache. Fortunately, the Facebook debugger makes this easy.

      Before we begin, take a second to make sure your WordPress cache is cleared. If you need help, check out step one of our article on fixing the WordPress login page refresh error.

      Next, navigate over to the Facebook Sharing Debugger site. Enter the URL of the malfunctioning WordPress post into the box. Then, click on Debug.

      You should then see a list of post metrics. After that loads, find the Scrape Again button near the top.

      An image of the Facebook debug results for a DreamHost article, with the ‘scrape again’ button highlighted.

      Clicking on it will cause the platform to re-check your post for the updated thumbnail image. Remember that you might have to do this twice to fully resolve the Facebook incorrect thumbnail error.

      4. Manually Upload Your Facebook Thumbnail

      We’ll wrap things up with a quick-fix method. Let’s be clear about this one: It’s not going to solve the underlying issue.

      If you need to fix a post, it’ll get the job done. Nevertheless, if you’re dedicated to promoting your blog on social media, we highly recommend you go back and try the other methods afterward.

      First, share the post to Facebook as normal. Once you spot the incorrect thumbnail, edit the post. Then, click on the green photo icon on the editing screen.

      The screen for editing a Facebook post, with the option to add a photo highlighted.

      You’ll then be able to choose the correct image. After you’ve decided, it should automatically replace the old one.

      Have Another Error to Fix?

      To help you resolve other technical problems on your site, we’ve put together several comprehensive tutorials to help you troubleshoot common WordPress errors:

      And if you’re looking for more information and best practices for running a WordPress site, check out our WordPress Tutorials section. This is a collection of expert-written guides designed to help you navigate the WordPress dashboard like a pro.

      Take Your WordPress Website to the Next Level

      Whether you need help using the Facebook Debugger Tool, finding the right WordPress plugin, or promoting your site on YouTube, we can help! Subscribe to our monthly digest so you never miss an article.

      Displaying the Correct Thumbnail Image

      An incorrect Facebook thumbnail may not seem like a big deal to some. However, marketing your WordPress site with your chosen media can be vital for your brand strategy. Fortunately, fixing this Facebook error is simple with troubleshooting.

      In this article, we showed you four methods for fixing the Facebook thumbnail issue:

      1. Use Yoast SEO to select your Facebook thumbnail manually.
      2. Install and activate AIOSEO to choose a custom image.
      3. Use Facebook’s native debugging tool.
      4. Directly edit your Facebook post as a quick fix.

      You may have noticed that there’s no method for fixing the CDN issue. Unfortunately, this is primarily a hosting issue. If you want a reliable service that can prevent these errors in the first place, check out our DreamPress hosting plans.



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      How to Fix the WordPress Not Sending Email Issue


      Dealing with email issues can be a frustrating experience. Whether you’re not receiving important WordPress notifications or your contact form seems to be acting up, these problems can disrupt your day-to-day business.

      Fortunately, there are multiple troubleshooting methods and tools you can use to fix your email issues. Most aren’t overly complicated, and you’ll still be able to decide what email addresses you’ll use to send and receive messages from WordPress.

      In this article, we’ll explain some likely reasons WordPress isn’t sending emails. Then we’ll show you how to fix this issue and configure your contact forms so that they properly deliver emails as well. Let’s go!

      Need to Fix WordPress Issues? We’ve Got You

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      Why You’re Not Receiving Emails From WordPress

      By default, WordPress uses the PHP mail() function to send emails. Unfortunately, many hosting servers are not configured to use this function, making it impossible to process those emails.

      Another reason emails from your site may not get delivered is unintended side effects from efforts to reduce spam. Most email providers attempt to verify that an email is coming from the address it claims.

      However, the address used to send email from your website likely uses spoofing. Without spoofing, an email sent from your website might look like “admin@yourserver.yourwebhost.com”. Spoofing enables you to change that address to a more reasonable one, such as ‘“admin@yourwebsite.com”.

      Unfortunately, spoofing can also serve nefarious purposes, and email providers can’t tell the difference. Therefore, it can sometimes cause your emails to end up in recipients’ spam folders.

      How to Stop Email From Going to Spam

      In addition to spoofing, there are a lot of other reasons why emails might go to spam. Some of the most common possibilities are:

      • Your IP address is flagged as having been used for spam
      • You’re using trigger words in your email newsletters
      • You’re employing poor emailing practices

      One way to keep your emails out of the spam bin is to use Simple Mail Transfer Protocol (SMTP) rather than PHP mail(). This protocol is the industry standard and uses proper authentication.

      Put simply, emails sent via SMTP have a higher chance of being delivered than those sent using other protocols. You can use a few different methods to set up your WordPress site to send emails via SMTP.

      How to Set Up WordPress to Send Emails Via SMTP (2 Ways)

      Now that we’ve touched on a few reasons WordPress emails aren’t making it to their intended recipients, let’s look at two ways to fix the problem.

      1. Send Email Using Your Hosting Account Address

      Using your hosting account email is the simplest way to get your WordPress messages moving as expected. We’ll show you how to set this up, using our own DreamHost web hosting as an example.

      Begin by downloading and installing the WP Mail SMTP plugin. From your WordPress dashboard, navigate to WP Mail SMTP > Settings.

      The settings screen of WP Mail SMTP.

      There are several fields you’ll need to fill in on this screen. From Email is the address from which you want your emails sent. You’ll also need to check the Force From Email box. The From Name field is the name you’d like the email to come from. You can check the Force From Name box if you’d like.

      Finally, select Other SMTP as your mailer. Doing this will cause a Return Path section to appear. Be sure to click on the box in that section as well.

      Now you can populate the other SMTP options. We’ll use DreamHost to demonstrate again, but the information should be similar if you use another web host.

      WP Mail SMTP settings for other SMTP mailers.

      First, make sure to toggle on Authentication. For the SMTP Host, use “smtp.dreamhost.com”. When you select TLS encryption, the plugin should auto-populate the SMTP port as “587”.

      Next, you can enter your DreamHost email address and password. Finally, click on the Save Settings button, and you should be ready to go. You can try sending a test email to be sure that everything is working properly.

      2. Send Email Using Your Gmail Account

      If you prefer, you can use your Gmail address to send mail. Note that while this method also uses the WP Mail SMTP plugin, it’s significantly more complicated. Also, you’ll have to perform these steps again if you ever change your Gmail address.

      First, set up a Gmail account to use, if you don’t already have one. Next, download and install the WP Mail SMTP plugin, and navigate to WP Mail SMTP > Settings. You can fill out the fields as described above.

      However, when it’s time to select your mailer, choose Gmail.

      WP Mail SMTP settings for the Gmail mailer.

      Please keep this tab handy, as we’ll need to return to it later. For now, you can create a set of secure credentials that will provide your WordPress installation with the required authorization to use Gmail’s servers.

      To configure these credentials, head to the Google Developers Console and log in. Create a new project by clicking on Select a project at the top of the screen, followed by New Project in the pop-up that appears.

      Creating a new project in Google Developers Console.

      Give your project whatever name you’d like, and then click on the Create button. Once you do, you’ll be brought to the API Library. Find and click on the Gmail API in the G Suite section.

      Google’s API Library.

      Select the Enable button. On the next screen, click on Create credentials to open the credentials wizard.

      Opening the Gmail API credentials wizard.

      Next, select the Client ID link. You’ll see a pop-up asking you to set up a consent screen. Click on the Set Up Consent Screen button to proceed.

      Here, you’ll select whether the application type is internal or external. If you’re not using a G Suite account, you’ll only be able to choose “external.”

      Setting up an OAuth consent screen.

      You can provide an application name and a contact email address. After you do, scroll down to the Authorized domains section, click on Add domain, and enter your website’s URL.

      Adding an authorized domain.

      Finally, enter your email address again under Developer contact information. Click on the Save and Continue button. You can also hit Save and Continue to advance through the next two screens. Since you’re the only one who will ever see this page, you don’t need to worry about populating that information.

      When you reach the end of this series of prompts, click on the Back to Dashboard button. Select the Credentials tab on the left, followed by Create Credentials > OAuth Client ID from the drop-down menu.

      Creating an OAuth client ID.

      On the next page, select Web Application from the Application type drop-down menu. You’ll need to return to the WP Mail SMTP settings screen. Copy the Authorized Redirect URL, and paste it into the Authorized Redirect URL field on the Client ID for Web Application page.

      Adding an authorized redirect URL.

      When you’re done, click on the Create button. You’ll see a pop-up containing the Client ID and Client Secret. Paste these OAuth credentials into the appropriate fields in the WP Mail SMTP options.

      Adding the client ID and client secret to WP Mail SMTP.

      Once you click on the Save Settings button, the page will refresh. Scroll back down to the bottom and click on Allow plugin to send emails using your Gmail account.

      The grant permission button.

      Enter your Gmail credentials to finalize the connection. Your SMTP status should now be connected, and you can send a test email to make sure everything is working correctly.

      How to Configure Your Contact Forms to Send Email Successfully

      If your server is now sending emails correctly, but you are still having problems with your contact forms, the issue could be with a setting in the WordPress form plugin you use. Below, we’ll show you how to troubleshoot some of the most popular tools.

      Contact Form 7

      If Contact Form 7 isn’t working for you, you likely need to change the address from which emails are sent. Starting from the admin dashboard, navigate to Contact > Contact Forms. Next, click on the contact form you’d like to edit and select the Mail tab.

      The Contact Form 7 settings page.

      Ensure that the From field is using your website’s admin email address. Also, verify that the emails in the To and From fields are different. Once you’ve made the necessary changes, click on the Save button.

      WPForms Lite

      You can change the settings in WPForms Lite by navigating to WP Forms > All Forms. To open the editor, click on Edit under the form you want to change. Next, select Settings in the left-hand menu, followed by Notifications.

      The WPForms settings page.

      Here, you’ll be able to update the Send To Email Address and From Email fields. Click on the Save button when you’ve made your desired changes.

      Jetpack

      You’re less likely to run into problems using Jetpack’s contact form, as this plugin doesn’t give you as many configuration options. If there is an issue, it probably stems from having the same email address set as both To and From.

      You can correct this by making one simple change. After you’ve added the form using the block, click on the pencil icon to edit the form options.

      Settings for the Jetpack Form Block.

      You can change the email address your form responses send to on this screen. Note that you won’t be able to change the address that forms are sent from, as Jetpack uses your website’s admin email for this.

      Take Your WordPress Site to the Next Level

      Whether you need help with plugin settings, transactional emails, or smtp authentication, we can help! Subscribe to our monthly digest so you never miss an article.

      Ready to Fix the WordPress Not Sending Email Issue?

      There are few things as irritating as having to dig through your spam folder to look for a missing email. However, once you’ve fixed this common WordPress issue, your website’s emails should safely find their way to their intended destinations.

      In this piece, we showed you how to leverage the WP Mail SMTP plugin, and use either your hosting or Gmail account to send emails. Once you’ve handled that task, you can move on to configuring the options in your contact form plugin, to ensure that those emails properly send as well.

      If you’d like to make your experience with WordPress emails easier, you might want to consider checking out DreamPress, our managed hosting plan. You’ll have access to our premium support 24/7 to help you with any problems you may run into on your site!



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