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      IT Professionals Find Optimism Amidst COVID-19 Pandemic


      INAP’s Senior Vice President, Product & Technology, Jennifer Curry, appeared as a guest on a recent episode of TechStrong TV, a web series produced by the editors of Devops.com and Digital Anarchist. Curry discusses INAP’s latest research about the pandemic’s impact on IT infrastructure strategies, the prominence of security solutions in 2021 and the importance of visibility in managed services.

      Check out Curry’s segment with Charlene O’Hanlon of MediaOps below:

      Curry spoke on findings from INAP’s third-annual State of IT Infrastructure Management report, noting that IT professionals now feel their colleagues view them as essential due to the pandemic. In the previous year’s survey, IT pros reported feeling bogged down by mundane tasks and lacked the time to champion innovations for their organizations.

      “The feeling among IT staff is optimistic about their place inside the company,” Curry said. “[Infrastructure demand] was unprecedented and it afforded a lot of optimism and creativity—opportunity for folks to showcase a different side of IT and where we fit.”

      Even as the world returns to some sense of “normal,” IT will continue to find optimism in the call for innovation. There will be less of a focus on scale as sights shift to how infrastructure is pulled together and how people will interact with it moving forward. Curry noted that there will especially be an emphasis for security solutions to protect hybrid infrastructures.

      “Security is a layered approach,” said Curry. “It’s not one and done. It’s not one solution. It’s layers against those different components of the infrastructure.”

      Network, data and OS security figured prominently as an area that companies need help managing, with 35 percent of survey respondents noting this as a vital quality of infrastructure solutions since the beginning of the pandemic. Service providers can help build layers of security to ensure infrastructure solutions are safe and compliant.

      Curry noted that cybersecurity strategies will become more and more complex as a company’s attack surface grows and data collected at the edge goes back to the core. Providers will bring their expertise from working with so many different clients and environments to figure out the best methods to protect and secure that data and infrastructure.

      “One of the really critical items for CTOs, IT directors and application managers will be the visibility into everything going on that they’re not controlling,” Curry said. “You want to know. You want to be confident and want to see what your partners are doing.”

      In November of 2020, INAP furthered its efforts to achieve unprecedented managed cloud visibility with the latest release of its Intelligent Monitoring service, which is now available for Bare Metal and Dedicated Private Cloud customers.

      Laura Vietmeyer


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      IT Professionals Day 2020: 5 Reasons to Thank Your IT Team


      Today is IT Professionals Day. This annual day of recognition was first celebrated in 2015 as a way to thank the people who keep the wheels of IT turning. And while we advocate thanking your IT team regularly, this year in particular our IT teams have taken on a lion’s share of work in helping many companies go remote, protecting us from ongoing cyberthreats and accelerating digital transformation initiatives.

      Preparing networks for remote work on a moment’s notice and ensuring applications remain resilient and performant is no easy task, but thanks to IT pros’ skills and agility, businesses have been able to continue on, many without missing a beat.

      In addition to their essential functions throughout the COVID-19 pandemic, below we’ve assembled five reasons to thank you IT team.

      1. IT infrastructure managers go above and beyond around the clock.

      On average, IT pros are interrupted 6.24 times a month during their personal hours with issues related to server and/or cloud infrastructure.

      2. IT professionals are on the front lines of enterprise of cybersecurity.

      Daily, IT professionals are presented with 26.08 server and cloud-related alerts daily on average. This includes monitoring triggers, patches, updates, vulnerabilities and other issues.

      3. Our IT teams are always there for us when things go wrong.

      54% of pros say that they are only contacted by their coworkers when things go wrong, and 58% worry that senior leaders only view their function as “keeping the lights on.” But we too often fail to see all they to do help companies grow . . .

      4. IT teams are key in helping our companies grow and innovate.

      IT pros are hungry to move beyond routine activities and do the work that makes a greater impact for all of us. 47% want to spend more time on designing and implementing new solutions, and 59% of tech pros are frustrated by time spent on monitoring and OS maintenance. A whopping 83% say their departments should be viewed as centers for innovation.

      5. IT pros continually educate themselves to keep pace with this ever-evolving field.

      As such, 53.7% of IT pros say they feel like they’ve held 2-5 different roles since starting their careers in IT. In order to meet shifting demands, 37% of pros participate in training to learn new skills monthly, while 11% do so weekly.

      Data derived from INAP’s annual State of IT Infrastructure Management report. The survey was conducted among 500 IT senior leaders and infrastructure managers in the United States and Canada.

      Drop your IT team a note to let them know you appreciate their hard work and dedication. Or make a quick video to say, “thanks.”

      In the video below, INAP leadership thank our 100-plus essential data center workers. The terrific performance from these IT pros has enabled our thousands of global customers to successfully operate their businesses through a period of immense challenge.

      Laura Vietmeyer


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