INAP Customers, Partners and Vendors,
I want to provide a brief update on INAP’s ongoing response to the coronavirus (COVID-19) pandemic. Two goals underpin every step we take on this all-important public health matter: the well-being of our customers, employees, partners and the general public; and the seamless continuity of service in each of our global markets.
To succeed on both of these fronts, INAP has implemented additional safety measures at our offices and data centers in accordance with guidelines from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO). These measures include:
- Data center access for vendors, contractors and customers limited to essential personnel.
- New health screening measures deployed upon data center entry.
- Active coordination with vendors and emergency responders to confirm continuity plans and critical service delivery.
- Work from home policies implemented for all INAP employees who are not critical to on-site operations.
For additional details about the newly implemented data center policies and procedures, please refer to this document [PDF], which is now posted at each of our facilities. Also, please refer to our Coronavirus FAQ [PDF] for more information about INAP’s response plans.
These steps will enable INAP to remain fully operational during this period, while contributing positively to the worldwide containment effort. I am proud of how our global workforce has responded to these necessary changes and have full confidence that we will continue delivering the high performing infrastructure services you expect.
Finally, many of our customers are playing their part by initiating their own coronavirus mitigation strategies, such as remote work or travel restrictions. If your company’s efforts require more bandwidth or remote hands at one of our facilities, we are equipped to expedite these requests.
I thank you for your cooperation and understanding during this unprecedented time. More than anything, the entire INAP team wishes you, your colleagues and your loved ones continued health.Please do not hesitate to reach out with any questions regarding our response. Contact us at firstname.lastname@example.org.
Chairman and Chief Executive Officer, INAP