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      25 Simple Ways To Boost Holiday Sales on Your Website


      The holiday season is a critical time for retailers, with some making a good chunk of their yearly revenue in just a couple of months.

      And while 2020 has been a proverbial “lump of coal” for small business owners, with many having to pivot to curbside pickup or go digital with their services, there’s good reason to believe that we’re on the cusp of a [insert your holiday of choice] miracle.

      As we covered in our 2020 Black Friday and Cyber Monday shopping guide, consumers are very eager to spend money on some holiday cheer this December. And you should use that to your advantage!

      Below, we’ve outlined 25 tried-and-tested tips for boosting your online sales this winter. Our advice falls into three main categories:

      So are you ready to tie a bow around 2020? If so, read on to find out how your online store can get more traffic, increase sales, and improve customer experience this month.

      Your Website’s Home for the Holidays

      We make sure your website is fast, secure, and always up during the holiday shopping season and beyond. Plans start at $2.59/mo.

      On-Site Tweaks

      1. Optimize your copy

      This applies to every page of your site — from your homepage to your About Us page, and of course, your all-important product pages:

      • Detailed product information
      • Persuasive copy
      • Trust factors
      • Calls-to-Action

      These are all things that can boost conversion rates, sales, and revenue. Plus, they’ll help you all year round — not just during the holidays.

      Not convinced? Think of it this way.

      When you’re in a shop, you can look, touch, and feel a product. Depending on the product type, you can often try it on or play around with it.

      What’s more, a store’s physical presence creates trust, while sales staff are on-hand to assist customers and encourage them to buy.

      All this is lost when shopping online.

      Use your online copy to recreate the in-store environment online.

      2. Streamline your checkout process

      Long, fiddly online checkouts can be a massive barrier to sales. Especially since more than half of internet shopping now takes place on mobile.

      If your checkout process asks for too much information or offers a poor user experience, you’re going to lose sales — period.

      A good place to start with streamlining your checkout is to test, test, and test again.

      Ask friends or family who are unfamiliar with the ins-and-outs of e-commerce and internet marketing to do a test purchase (you can either ask them to complete a purchase and then cancel it or simply not go past the entering-your-payment-details stage).

      Then, ask for their feedback:

      • How simple was the process?
      • What, if any, problems did they run into?
      • How does your checkout process compare with other sites they shop from? Ask for specifics — not just “compares well” or “doesn’t compare well.”

      Also, consider the following:

      • Do not ask people to register before buying. Give them the option to register, but don’t make it mandatory.
      • Only ask for essential details.
      • Offer multiple ways to pay. Check out our guide to payment gateways for ideas.
      • Make delivery costs clear (and don’t leave it until the last moment to state them).

      3. Optimize your site for speed

      Site speed, or on a more granular basis, page load speed, is important for two reasons:

      1. SEO: Google has stated that all things being equal, page load speed is a ranking factor.
      2. UX: Longer page load speed = higher bounce rates and fewer sales.

      cGoogle’s own PageSpeed Insights will score any page of your site on how quickly (or slowly) it loads and tell you what you can do to improve it. We’ve also written a guide on what you can do to optimize a WordPress site for speed.

      4. Get into CRO

      CRO (or conversion rate optimization) is the practice of testing and optimizing your site — not to drive more traffic, but to convert more of that traffic into sales.

      It is, sadly, a frequently overlooked element of digital marketing. Ideally, it should go hand-in-hand with other digital marketing channels. But this is often not the case.

      Priority is typically placed on boosting traffic. And that’s understandable. Why invest in CRO when you have no traffic to convert?

      But once you do have a decent stream of traffic coming to your site? Start testing. Start tweaking. And start turning more of your visitors into customers.

      5. Upgrade your product visuals and videos

      Remember our first point?

      Online shopping eliminates the ability for people to see, touch, and try products. The more you can do to replicate the in-store experience, the more money you’re likely to make.

      One way to do this is to improve your product photos. Better yet, use videos, too.

      Take ASOS. All their product pages feature high-resolution photos from different angles that you can zoom in on. Alongside these are short “catwalk” style videos, enabling shoppers to see how the clothing fits and moves in real life.

      Example of ASOS product page listing.

      There’s no doubt that the effort ASOS puts into their imagery and video is part of the reason they’re one of the world’s leading online fashion retailers.

      6. Simplify your site structure

      Simple navigation = more sales. Complicated navigation = fewer sales.

      Why? If customers can’t find what they’re looking for, they’re not going to buy it (for obvious reasons).

      Your site structure can make or break your user experience. But what does a simple site structure look like?

      Something like this.

      Breakdown of well-optimized site structure.
      (Image credit)

      You have your homepage. Which leads to your top-level categories. Which leads to sub-categories. Which then include your products.

      Of course, this will vary depending on the type of site, your product range, and whether you have products in multiple categories — but this is a pretty typical example, and a solid structure to aim for.

      A couple of additional tips on this point:

      • Use breadcrumbs. They help users retrace their steps and easily return to a parent page or category.
      • Make sure your search function works properly.
      • Include filters. They enable users to refine categories and make the online shopping experience easier, faster, and more enjoyable.

      7. Give landing pages a festive makeover

      This one’s simple, really — you’re preparing your site for the festive season, so why not give it a temporary makeover in celebration?

      We’ve got plenty of inspiration for you here.

      8. Make sure your hosting can handle a holiday traffic surge

      E-commerce sites naturally see a boost in traffic during the holiday season. This is likely to be far more apparent in 2020 — especially in places where non-essential stores are closed due to COVID-19.

      Can your site handle that extra traffic? Does it have a limited bandwidth?

      An unexpected (or unplanned for) surge in traffic can slow sites down (in turn losing you sales) or break a site altogether.

      Consider upgrading your website’s hosting to ensure it can handle the extra demand. This guide can help you determine when to upgrade your site’s hosting.

      For online stores, we recommend looking at our WooCommerce hosting services. Starting at $16.95 per month, these plans come with an uptime guarantee, powerful caching, on-demand backups, and 24/7 support from WordPress experts.

      9. Make sure your site is mobile-friendly

      This is essential whatever time of year. We already know that more than half of online purchases take place on mobile. And now we have mobile-first indexing to consider too.

      Basically, if your site isn’t mobile-friendly, the result is most likely going to be lower rankings, less traffic, and fewer conversions.

      You can find out if your site makes the grade with Google’s mobile-friendly testing tool.

      Another handy tool is Responsive Viewer — a free Chrome plugin that shows how sites look on various mobile devices.

      10. Borrow ideas from national brands

      Big brands mean big budgets, which in turn, mean (generally) big ideas. And many brands go all out for the holidays.

      While financial restrictions may prevent you from creating campaigns on that scale, there’s often a lot you can learn from looking at the marketing strategies of big brands (both inside and outside of your industry).

      Marketing Tactics

      11. Create bundled promotions

      Bundles — a form of upselling — are a big win for both the brand and the customer. The brand sells more stock, and the customer gets more for their money.

      What’s not to like?

      The only thing to consider is this: What should you include in your bundles?

      You shouldn’t try to palm your customers off with a bundle of completely unrelated products. Some companies do this to try to get rid of old stock, but interest will be minimal (if you get any at all).

      Instead, create bundles that are going to help customers, and save them time. For example, a “gifts for the whole family” bundle or a “most popular Xbox games of the year” bundle — ideal for lazy customers who just want to get their holiday shopping over and done with!

      Too much work?

      Here are a few alternatives to try.

      • Offer a discount when a customer buys X number of products or spends X amount.
      • Do a “buy X products, get the cheapest free” offer.
      • Allow customers to create their own bundles.
      Example of “Build Your Own Bundle” of Nintendo products.
      (Image credit)

      12. Offer samples with purchases

      This isn’t ideal for all industries, but it’s perfect for companies that distribute consumable products (think beauty products and toiletries, sweets, foods, drinks — anything that can be produced and given away in miniature form).

      Simply offer a free sample pack with a customer’s first purchase. Not only is this an incentive to buy, but it can boost your customer return rates, too.

      13. Boost traffic with a giveaway

      Online competitions are a simple, effective, and (depending on the prize) cheap way to drive traffic and (hopefully) customers to your site. They’re also a great way to expand your email marketing list.

      That said, it’s easy to run a competition and see little to no ROI.

      Many brands just create a competition page containing a simple question (or no question at all) and an entry form.

      Some brands will even host a competition on an external site. This should increase visibility and entrants — which is fine if your only intention is to get more names and addresses on your email list.

      But you’re trying to get people to your site, and more importantly, interacting with it. So how do you go about doing that?

      You include a question or task that requires entrants to explore your site.

      Let’s give you an example.

      Since we’re talking about a holiday promotion, you might ask entrants to complete a “wishlist” task. So say your prize was a $100 voucher for the site, you’d ask entrants how they would spend it/what items on your site they would put on their Christmas wish list.

      This forces entrants to actually browse through your products, meaning the competition is more likely to drive sales.

      14. Partner with micro-influencers

      You’ve probably heard about influencer marketing. You’ve probably thought it’s a tactic that’s beyond your reach. But have you heard of micro-influencer marketing?

      The name kind of gives it away. Micro-influencers have much smaller social networks than typical, big-name influencers. And that’s a good thing.

      Some of the benefits to partnering with a micro-influencer include:

      • More affordable fees.
      • A more niche following — meaning it’s easier to find an influencer with an audience that aligns with your product/s.
      • Less competition with products from other brands (and in turn, higher conversion rates).

      15. Create social media ads to promote your deals across all channels

      This is an obvious one, but it’s all-the-more important leading up to the holidays. Retailers must maximize the one time of year when consumers everywhere loosen the purse strings. One very effective way to do that is to advertise on social media — especially to promote offers or deals.

      Oh, and those competitions we just mentioned.

      Just beware that while social media advertising might appear simple, you could lose a lot of money if you get it wrong.

      For maximum ROI, you want to ensure you’re targeting exactly the right people. If you don’t know how to do this, either learn or pay an expert to create and manage the ads for you.

      Just bear in mind: If you want to teach yourself, you need to check the date on the resources you’re learning from. Social media advertising is in constant flux. Out-of-date resources are largely worthless.

      16. Plan your marketing emails

      This is another obvious one, and it’s likely something you’re already doing. However, any retailer that fails to make the most of the holiday season is making a big mistake. So plan to send a number of emails, and plan ahead.

      Like so:

      1. Learn how to send marketing emails and newsletters (if you don’t know already).
      2. Build or grow your email list (there are lots of tips here on how to do that).
      3. Plan what you’re going to send and when. Focus on your offers.
      4. Make a point of how you’re going to capture people’s attention. Remember that most retailers go above and beyond for the holiday season, so to stand out, you need to be sending awesome emails with equally awesome subject lines.
      5. Create your emails.
      6. Schedule them in.
      Alt-text: Example email campaign from BuyAGift.
      (Image credit)

      17. Create “abandoned cart” email campaigns

      Cart abandonment sits at approximately 69%.

      There are many reasons why this happens — from hidden delivery charges to a customer simply changing their mind. However, often the customer just gets distracted and forgets or decides they’re going to sit on it before clicking “buy” (another situation that inevitably results in the customer forgetting about their basket altogether).

      This is where abandoned cart emails come in.

      Odds are you’ve received them yourself in the past. They’re simply a friendly reminder that you’ve got items sitting in your basket.

      Most e-commerce content management systems offer plugins to automate this process. If you’re working with a bespoke system, talk to your developer.

      18. Write holiday gift guides and “Best of” blog posts

      When it comes to buying gifts, consumers are always in need of inspiration. Even when it’s someone you’ve known and loved for years, deciding what to buy them can be tough.

      As a result, searches for “gift guides” peak a lot every December.

      Example search result usage for ‘gift guides’ in December.
      (Image credit)

      Want to get in on some of that?

      Promote your own products by writing themed, targeted gift guides. By this, we don’t mean writing generic “Christmas gift guide” posts. Write posts that are specific to a particular audience — i.e., for grandparents, siblings, partners, and so on.

      19. Add your offers to coupon sites

      Who doesn’t love a good deal? Especially when we’re on a holiday shopping spending spree!

      Drive extra traffic and business by promoting your offers on coupon sites.

      There’s a big list of coupon sites to sift through here — though there’s always going to be more, so you should do your own research too.

      Just bear in mind that many coupon sites operate as affiliate sites. This means they take a cut of the revenue when they refer a customer that converts and that you’ll need to start an affiliate scheme to get featured.

      20. Create a holiday-themed lead magnet

      Lead magnets are incentives from marketers or site owners to their customers or potential customers, meant to capture their email address and (usually) a few other details.

      Think free eBooks, cheat sheets, tools, printables — the options are pretty much endless.

      The only real rules are that you need to be offering real, high-quality content, and payment should only be in the form of a user’s details.

      They’re worth having on your website all year round, but why not dress them up for the party season and create an extra incentive for your visitors by designing a festive lead magnet or two?

      Customer Support Ideas

      21. Provide really excellent customer service

      So you should be doing this all year round, but the (massive) uptick in shoppers leading up to the holidays means you need to be even more on the ball when it comes to customer service.

      Consider things like:

      • A likely increase in customer inquiries: Do you have the resources to deal with them? And if not, how can you increase your customer support capacity?
      • Extending your returns policy — ideally well into January. Better yet, include a slip with purchases that their loved ones can use to discreetly and easily return them. This gives shoppers extra peace of mind that an unwanted gift (or the money spent on it) won’t go to waste.
      • Your customers’ most common questions: What are they? Drafting replies to these questions can be a huge timesaver and speed up how long it takes to respond to them.

      22. Update your processes to help stressed shoppers

      Continuing with the topic of customer service, remember that at this time of year, shoppers are going to be extra stressed. Especially if they’ve made the classic mistake of leaving gift buying to the very last minute.

      Be prepared for a surge in orders as the big day draws closer. Make your final order date for guaranteed Christmas delivery (or any other holiday) crystal clear. And upgrade yours and your staff’s knowledge of products and processes so you can assist stressed shoppers as quickly and efficiently as possible.

      Loosening up your processes a little is a very good idea too.

      Whether a customer urgently wants something that’s out of stock or needs an item to arrive earlier than it typically would, do your best to go out of your way and accommodate their needs.

      You’ll be thanked later in the form of customer loyalty.

      23. Reward loyal customers with a gift or special offer

      Want to build on the customer loyalty you’re creating by going above and beyond for them? Then why not reward them with a special gift or an offer they just can’t refuse?

      For bonus points, personalize the gift or offer. This may not always be possible, especially during extra-busy periods, but use it if you have the capacity.

      Valued customers are far more likely to return than customers who feel like a number in a machine.

      24. Review and adapt your shipping policies

      Thanks to a certain big e-commerce site, online shoppers have become increasingly accustomed to the idea of fast, free shipping.

      If your average delivery time exceeds two days, and you’re charging delivery fees, you could be losing sales. Especially if you’re shipping small, lightweight items.

      Multiple tests have been carried out on the impact of free shipping, with the average uptick in conversions being between 25–40%.

      Yep — charging for shipping could be slashing your sales by up to 40%.

      This is even more apt during the holiday season when shoppers are (often) strapped for cash. Slap them with an unexpected shipping charge, and a big order could quickly become no order.

      “But what about revenue?” We hear you say.

      “Our margins are tight anyway.”

      There isn’t a perfect solution, but if your products are hard to find elsewhere, simply increase your prices slightly and absorb the shipping cost into them.

      25. Increase the ways your customers can contact you

      How can customers reach you? Not everyone wants to pick up the phone or wait for a response to an email. If you don’t already, consider offering support via live chat and social media.

      Just make sure to manage your support channels so that when a customer contacts you via live chat or social, someone’s there to answer them.

      Ready to Run a Holiday Sale?

      Whether you need help creating a holiday marketing campaign, optimizing an e-commerce website, or creating a landing page, we can help! Subscribe to our monthly digest so you never miss an article.

      Holiday Shoppers Are Waiting

      There you have it: 25 ways to boost your sales throughout the holiday period (and in many ways, beyond). Choose and implement as many relevant suggestions as you can, and we’ll cross our fingers and toes that you’ll have your most successful winter ever!



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      KISS: Keeping Infrastructure Simple, Seriously


      Video

      About the Talk

      Infrastructure is often complex — large collections of components interacting to deliver a seamless product to end customers. The key to successful complex infrastructures is a continual focus on simplicity.

      What You’ll Learn

      • How complex infrastructures can be made simple
      • How to apply some basic rules to any infrastructure to enable simplicity
      • How to actively build in observability to maintain simplicity

      Resources

      About the Presenter

      Chris Higgins is Vice President of Infrastructure at DigitalOcean. He has been a Unix geek since 1989, building the Internet since 1994, and building the cloud since 2008.



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      How to Successfully Deal With Tech Support (5 Simple Steps)


      Spoiler alert: Setting up a website can be stressful — especially if it’s your first time. And even if you’re a pro, having something go wrong with your website at one point or another is pretty much inevitable. The hard truth is that technical difficulties can make you want to throw in the towel.

      But don’t give up, champ. 

      DreamHost’s brilliant tech support team is here to get you back on track. For more than 20 years, our top priority has always been customer satisfaction, which is why our support team wins awards for quality and responsiveness

      What’s more, getting help with your website is even easier if you know what to expect when you reach out to us and what you can do on your end to make the process as quick and painless as possible. Yep, you’ve got the power!

      In this article, we’ll help you cope with your website’s technical difficulties, give you some advice for contacting technical support, and let you know what to expect when you interact with a customer service rep. 

      Want to jump ahead? Here are 5 steps to successfully dealing with tech support:

      1. Try Some Basic Solutions
      2. Document the Problem in Detail
      3. Contact the Support Team
      4. Request a Callback (If Necessary)
      5. Work with the Support Specialist to Solve the Problem

      Are you ready to uncover the secrets to getting good customer service? Let’s dive in!

      We’ll Support Your Dream

      Whatever your goals, we’ll be right there with you, making sure your site is fast, secure, and always up. Plans start at $2.59/mo.

      Step 1: Try Some Basic Solutions

      If it looks like your site has gone offline entirely, there may be a quick fix you can tackle on your own. First, check to make sure the website is genuinely down and that the issue isn’t something on your end.

      Security software may be blocking your website, especially if you’re trying to access it from a different network than usual. Maybe your cat unplugged the router. Actually, she may be trying to help, so don’t forget to check and see if the reset worked. Last but not least, have you tried turning your computer on and off again? You’re welcome, fans of The IT Crowd.

      via GIPHY

      Once you’ve eliminated other possibilities and determined that your site is down, you’ll want to know whether it’s just you or if it’s a hosting problem. You can look at the DreamHost Status page to find out if there’s a system-wide issue.

      DreamHost’s status page.

      If DreamHost is experiencing downtime, there’s no need to contact tech support, as we’re already aware of the problem. You’ll just have to sit tight until it’s over.

      If this doesn’t seem to be the source of the issue, here are a few questions to ask yourself:

      • Did you miss a hosting payment? Maybe your payment information changed and you forgot to update it. If so, once you’ve paid up, your site should be back in a few hours. 
      • Have you recently made a Domain Name Server (DNS) change? If you’ve swapped hosting providers or made a similar change, your website may be down for several hours. Patience is the solution here.
      • Did your domain expire? Perhaps life got crazy and you forgot to renew your domain. It happens. Fortunately, DreamHost gives you a 30-day grace period.
      • Are your files in the wrong place? Websites can be finicky, so if you’ve moved an important file, your site may go down. You can check on this using the website file manager.
      • Have you changed any code recently? If you suspect this is the problem, you may want to review your error log. Even if this isn’t the cause, the information may be helpful to share with tech support.

      These are just a few possibilities, but asking the above questions may help get you on the right track. 

      If you were able to pinpoint the issue, you might want to see if you can DIY your way to a solution. Troubleshooting help is available 24/7 via our Knowledge Base and blog. Or you can join our private Facebook group to swap ideas with other website owners. 

      You’re Cordially Invited

      Join DreamHost’s Facebook group to connect with like-minded website owners and get advice from peers and experts alike!

      Step 2: Document the Problem in Detail

      So you’ve done your detective work, but you still don’t know what’s wrong. It’s probably time to call in some expert help. However, before contacting support, you might want to spend some time carefully documenting the issue your website is having. Being thorough now will make it easier for tech support to get you a solution quickly.

      First, try to reproduce the issue. A problem that can’t be copied will be much more challenging to solve. If you’re able to consistently trigger the issue, you can provide more information to the DreamHost tech.

      If you’re unable to recreate the exact circumstances, try to accomplish the task in other ways. Now might be an excellent time to explore the forums. Another user may have some helpful insight or creative suggestions for how to reproduce your problem.

      You don’t need to be a tech expert to document complex issues. Just use precise language to describe what you see in as much detail as possible. If you’re vague or inaccurate, you’ll likely end up having more back and forth with the support agent.

      DreamHost’s Contact Support form improperly filled out.

      Once you’ve put together a detailed description of the issue, you’ll want to compile your website’s recent history. Identify which domain is having problems and what Content Management System (CMS) you’re using. Include any changes you made, no matter how innocent they seem — even installing a new theme or plugin can sometimes create problems.

      Additionally, you’ll want to take screenshots of what you see to support your description. A picture is worth a thousand words, especially in tech support! Bonus points apply if you can grab some video while you’re at it.

      After you’ve thoroughly documented your problem, you’ll need to gather your account information. Have your domain name and the last four digits of your password handy.

      Step 3: Contact the DreamHost Tech Support Team

      Now it’s time to contact DreamHost’s award-winning, in-house support team. You can access a technical support specialist by email or live chat. If you’re an existing customer, both of these options will be available to you through your panel on the Contact Support page. If you’re unable to log in to your DreamHost account for any reason, you’ll need to contact support using the online contact form.

      No matter which avenue you choose to get in touch, you’ll start by filling out the Contact Support form. Remember all that information we asked you to gather in the first two steps? Plug it into the form. Include your detailed description of the problem, as well as any methods you’ve tried to fix it.

      Live chat is available from 5:30 am–9:30 pm Pacific time, seven days a week. The service is available in Spanish as well. After filling out the Contact Support box, click on the Chat now button and wait for an agent to join.

      Alt-text: DreamHost’s Live Chat feature.

      Once the chat is complete, you can review it in the Contact Support page’s Recent Messages section. Keep in mind that while it may be convenient, live chat is best suited for situations with a quick fix. If your issue is more complicated, the chat agent may ask you to open a ticket via email, as this is the preferred method for contacting support.

      You can create a ticket the same way you access the live chat. The only difference is that you’ll click on the Submit a ticket button after you’ve filled out the Contact Support form.

      Once you’ve submitted your ticket, it will appear under Open Tickets. You can withdraw it if you solve the issue independently and no longer need help from tech support. Otherwise, you’ll be able to view your conversation here. 

      Step 4: Request a Callback if Necessary

      After support resolves your issue, you can still refer back to the conversation if needed. You can find the closed ticket in the Support History section of DreamPanel. You’ll also find any other messages from DreamHost here.

      The support history section of DreamPanel.

      If you need to submit a file, you can do so by selecting the Attach files link at the bottom of the form. If you prefer, you can send the file via SFTP to your DreamHost server. Just be sure to explain what you’ll be uploading and where you uploaded it.

      DreamHost’s support team doesn’t typically operate over the phone. However, callbacks may be available to you, depending on your plan. You can choose to add three callbacks per month to any plan for an additional fee.

      To access phone support, check the Request a callback box when you submit your ticket.

       

      The option to request a callback when contacting DreamHost tech support.

      Here, you’ll also be able to add your phone number and a preferred time. Even if you choose to have a callback, be sure to include as much information as possible when filling out the Contact Support box.

      Step 5: Work With Our Support Team to Solve Your Problem

      The DreamHost support team tries to reply to all requests within 24 hours. However, that doesn’t necessarily mean we’ll completely solve the problem at that time. You’ll be working together with a support agent to diagnose and resolve your issue. Tech support is a team effort.

      Be prepared to answer some questions and maybe even perform a few tasks to help diagnose the trouble. You’ll also be able to ask any questions that you may have. If it turns out the issue isn’t with DreamHost, our support specialists will try to point you in the right direction to get it worked out.

      Of course, it helps the entire process if everyone tries to remain calm and courteous. Glitches and technical difficulties are part of owning a website, and this likely isn’t the only time you’ll encounter frustrations. Even if you’re worried about losing traffic, it won’t help to lose your cool. You haven’t done all that yoga for nothing. Breathe.

      Remember, even if your website is experiencing significant downtime, DreamHost has a 100% uptime guarantee. You’ll receive credit for the inconvenience, and we’ll do everything we can to improve your customer experience.

      Be Awesome on the Internet

      Subscribe to our monthly newsletter for helpful tips and tricks to build your dream website!

      Great Customer Support Is a Click Away

      Handling website problems is no one’s idea of a fun time, and TBH, neither is interacting with angry customers. It’s totally normal that you’re feeling stressed out, frustrated, and maybe even embarrassed for not having the answers yourself. But before you open that bottle of wine, keep calm and contact tech support.

      Knowing what to do when complex issues arise can make the situation a little less scary. Also, planning ahead when dealing with tech support can help you get the most out of the experience. Gather as much detailed information as you can and know what channels you have available to you, as well as how to use them.

      With DreamHost’s superhero tech support team in your corner, you can build your website fearlessly. Get started with a hosting plan today!



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